Shipping & returns

Holland: Al onze pakket zendingen binnen Nederland worden verzonden per PostNL of DPD met een vast pakket tarief van 5,75 (excl 21%BTW). Heeft U een kleine bestelling tot ca 250 gram dan gaat deze waarschijnlijk nog goedkoper door de brievenbus. Afhalen (op afspraak)kan natuurlijk ook. Op Zaterdagmiddag tot 10% afhaal korting!

Europe: EU countries like Germany and Belgium pay now less than 10,- Euro's for a big parcel of 10 kg! Shipping big 10kg parcels with online tracking to most EU Countries is now all below 20,- Euro (excl 21% VAT). Best log-inn and make sample order so you can see precise shipping costs. Small parcels up to 2 kg are cheaper and envelopes up to 250 gram start at 5,50 Euro
All foreign Country export orders(outside EU) will be shipped by PostNL airmail, is insured and delivered with no extra costs at your doorstep. Correct shipping costs can only be viewed at the Checkout/Delivery stage after you logged-in to your account (you can always make test order to see shipping costs). A price indication for a 5kg box shipped by worldwide insured airmail is about 35,-Euro (47,-US$) for most of our airplanes (large 2 and 5kg parcels).
Delivery time: Most orders will be shipped within 1-2 day after payment has been received but sometimes handwork can cause delay up to 1 week.
Airmail time for most European Countries are 1-3 working Days time, for overseas shipping (USA / Australia etc) you must count 10-14 working Days and for South Africa and Russia some 3 weeks. Shipping parcels of this large size by fast courier would be very expensive and cost of shipping could easy acceed the value of your ordered modelairplane.

DELAY: all products available in our E-Shop are on stock!(Jepe is not an office nor a livingroom company but a real store with large storage). Preparation of FastFoam Kits or assembly/balancing Fans can sometimes cause a few days shipping delay (most Fans are still warm from balancing while being packed for you!)

Returns: All return goods and repairs should be send to our workshop:
  JePe Schlosser
  Elsdonk 15
NL-5708AC Helmond
the Netherlands


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